Mu buzima bwa buri munsi, abantu benshi bibwira ko umukozi wa IT ari wa muntu uba imbere ya mudasobwa yicaye, areba code cyangwa ataha bwije. Ariko iyo uganiriye n’umuntu ukora muri uru rwego, ubona ko ibintu bihabanye kure n’ibyo abantu batekereza. Ubuzima bwabo buba buringaniye n’aho wenda umusirikare cyangwa umukozi wo kwa muganga ahura n’ibibazo byinshi bitunguranye. Kugira ngo sisitemu zikore, website zigumeho, telefone zisubire ku murongo, amakuru idatakara cyangwa business ikomeze gukora—hari umusore cyangwa umukobwa wa IT uba ahanganye n’ibibazo byinshi abantu batajya babona.
Abantu benshi babona gusa igisubizo, ariko ntibabona urugendo rurerure rw’ubuzima bw’aba bantu. Bumva ko ibyo bakora ari “udushya tworoshye twe bavuga ngo ni IT”, bakibagirwa ko hari ibihe byinshi batabona iyo ibintu byacitse ku buryo butunguranye.
Amajoro y’amarira no kurwana n’ibibazo bidashira
Hari amajoro menshi umukozi wa IT arara adasinzira kubera ikibazo cyadutse mu gihe abandi baryamye. Ikoranabuhanga ntiryubahiriza amasaha y’akazi: rishobora guhagarara saa tanu z’ijoro, saa munani z’amanywa cyangwa ku cyumweru mu masaha abantu bari mu miryango yabo. Uwo niwo mwihariko w’uyu mwuga: nta kiruhuko gifatika kenshi, nta “weekend” ihoraho, nta minsi mikuru kuri bo.
Iyo website y’ikigo ihagaze, email zidakora, server yagize ikibazo cyangwa network itakiri gukora, abantu ntibatekereza byinshi—bahamagara umukozi wa IT ngo “muduhe igisubizo vuba.” Ku ruhande rwabo ni ibisanzwe. Ku ruhande rw’umu IT ni urugamba rwo guhangana n’ikibazo arwana nuko gukemuka mu minota mike, bitabaye ibyo business yose irahagarara.
Hari ubwo umubwira umuntu uti: “Turi kubikora, tugiye kubikemura,” ariko kuko adasobanukiwe, yumva ko ari ibintu byoroshye. Iyo bidakemutse ako kanya, ni wowe ushobora kubazwa, ukitwa umuntu utazi akazi, nyamara uri kurwana n’ibikorwa byakuzengurutseho birenga ubushobozi bwawe bwihuse.
Kudasobanukirwa kw’abantu: ikibazo gikomerera abakozi ba IT
Mu buzima bwa buri munsi, umukozi wa IT ahura n’icyo twakwita “umuvumo wo kuba uboneka”. Ni ukuvuga ko buri wese yumva ko wowe ari wowe ukwiye kuba uhari igihe cyose, uko ikibazo cyose gisa. Ni wowe uhinduka umuntu woherezwaho ubu n’ubu: telefone ntiyandikaho? IT. Printer ntiyakira? IT. Password yibagiranye? IT. Website igenda buhoro? IT. Ndetse hari n’ubwo abakiriya cyangwa abo mukorana bakwita umuntu utagira akazi, ntibamenye ko mbere yo gutanga igisubizo utangira n’isesengura ridashobora gukorwa n’undi muntu uwo ari we wese.
Abantu benshi bemera ko umuganga ashobora gutinda, ko umukanishi ashobora gutwara isaha, ko umwalimu ashobora gutegura amasomo, ariko kuri IT ho umuntu wese yifuza igisubizo ako kanya. Ibi bituma bamwe bahangayika, bakabaho mu buzima butagira ituze kuko bamenyereye ko telefone ishobora guhamagarwa “kubera ikibazo gitoya,” ndetse rimwe na rimwe ari ibintu umuntu ubwe yakemura iyo yihanganye akagerezaho.
Uko akazi ka IT gasaba ubuhanga, ubushishozi n’ubwitange
Abantu bahora bibaza uko abakozi ba IT bakora akazi katagaragara, nyamara igisubizo ni kimwe: basaba ibitekerezo byagutse, kwihangana, ubushishozi no kumenya guhangana n’ibibazo bitunguranye. Iyo hari ikibazo, ntabwo bagikemura mu kajisho, hari uburyo bushingiye ku mitekerereze, ku bumenyi no ku gusobanukirwa neza uburyo sisitemu ikora mu buryo bwagutse.
N’igihe abantu bose batandukanye bahanze amaso kuri bo, usanga IT afata umwuka, agakora ibishoboka byose kugira ngo ibintu bisubire ku murongo—kandi byose abikora nta muntu ubimushimira bihagije, ahubwo ahabwa ishimwe gusa iyo ibintu byifashe nabi.
Uru ni urwibutso ko umuntu ukora muri IT akwiye kubahwa, agasobanukirwa ko ari mu bantu bagize umusingi w’ibikorwa byose by’iki gihe. Niba ubona ko website yawe ikora neza, email zigera neza, business igakomeza gukora, amakuru yawe akabikwa neza—ntibibaho ku bw’impanuka. Hari umuntu wicaranye n’umutwaro w’ibibazo byawe, akabikemura rimwe na rimwe atanigeze aryama.
Niyo mpamvu, igihe utangajwe n’uko “IT yatinze”, jya ubanza wibaze uko byari bimeze iyo uwo muntu adahari. Hari igihe wenda abakozi bo mu yindi mirimo bagira ibihe byo guhumeka, ariko IT yo ibaho mu buzima bwo kuba maso igihe cyose. Kugira ngo isi yacu ikomeze gukora nk’uko tuyibona, abakozi ba IT ni inkingi umuntu atamenya gutandukanya, keretse igihe badahari.
